Contact Us
Billing Issues
If you'd like to cancel your subscription and not to be billed again, or for any billing questions please contact our billing partner, CCBill via:
Phone: 1.888.596.9279
Email: consumersupport@ccbill.com
Complaints
For all complaints, please contact us through complaints@xchatfans.com. Complaints will be reviewed and resolved within seven (7) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to appeals@xchatfans.com.
Appeals
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email at appeals@xchatfans.com. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party.